Shipping Information
Shipping Information
At Vettani, we’re proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order after it’s placed. Your order is considered dispatched once it’s handed off to our shipping carrier and is in transit to your address. During peak periods or holidays, processing may take up to 7 business days.
Estimated Shipping Times
Once your order has been dispatched, delivery times will vary based on your location. Below are the estimated transit times for each destination:
- 🌎 United States: 5–7 business days
- 🇨🇦 Canada: 5-7 business days
- 🇬🇧 United Kingdom: 5-7 business days
- 🇦🇺 Australia: 5-7 business days
- 🇪🇺 European Union: 5–7 business days
- 🌏 Worldwide (Other Regions): 4-13 business days
These estimates may be affected during peak seasons or by customs clearance. If shipping internationally, unexpected customs delays can occur and extend delivery beyond the above timeframes.
Order Changes and Accurate Shipping Details
It’s your responsibility to provide accurate and complete shipping information at checkout. If we detect an issue with your address, our support team will email you within 3 business days to verify. If we don’t receive a response within that window, we reserve the right to cancel the order.
If you notice an error in your shipping details, please email us at hello@vettani.com within 24 hours of placing your order. We’ll do our best to accommodate changes, but once the order enters processing, we may not be able to update the address.
Delayed Delivery
We understand you value timely deliveries and work hard to get every order shipped quickly. However, delays can happen due to factors beyond our control, such as:
- Weather events or transportation disruptions
- Carrier backlogs during peak seasons
- Customs inspections or clearance delays for international shipments
- Product availability issues or address verification problems
If we become aware of any delay affecting your order, we will notify you as soon as possible. Please keep in mind that Vettani is not liable for delivery delays caused by external factors, and we cannot guarantee specific delivery dates. We will, however, provide any assistance we can to help resolve issues and keep you informed of your order status.
Lost or Stolen Packages
Once a package leaves our facility, it is in the custody of our courier partner. If your order is lost or stolen in transit, please take the following steps:
-
Contact the Courier
File a claim directly with the shipping carrier. Most carriers have a formal process for lost or stolen packages and may require details such as tracking number and proof of value. -
Notify Us
Email hello@vettani.com with your Order Number and a description of the issue. We’ll assist by reaching out to the carrier on your behalf and tracking the claim.
While Vettani is not responsible for packages lost or stolen in transit (these situations fall outside our refund policy), we will do everything we can to help locate your order or, in certain circumstances, offer a replacement at our discretion. If the carrier is unable to recover the package, we recommend filing a police report if theft is suspected.
Shipping Policy Changes
Vettani reserves the right to update or modify this Shipping Policy at any time without prior notice. It is your responsibility to review the latest version before purchasing or using our products. By placing an order and continuing to use Vettani products, you agree to this Shipping Policy and any future changes.
If you have questions or concerns about our shipping practices, please don’t hesitate to contact us at hello@vettani.com.